Policy

Refunds and cancellations

This policy has not been reviewed yet

It is a starting template, not legal advice. Tram should read it, adjust it, and mark it reviewed before relying on it.

If something is not right

Reply to your order email and tell us what happened. We would rather hear about it than not.

Cancelling

Get in touch as early as possible. Orders that have not yet gone into production can usually be cancelled and refunded in full. Once baking has started, a refund may not be possible, because the ingredients and the work are already spent.

How refunds are issued

Refunds go back to the original payment method through Stripe. They usually appear on your statement within a few business days, depending on your bank.

Missed pickups

If you cannot make your pickup window, contact us before it. Orders not collected and not rearranged cannot generally be refunded, because the food will not keep.